Dealing with sub-standard employees

This may seem like something rude to say about people who work for you, but at times, one is faced with the bitter fact that the person who is working for you and with you is not altogether competent/energetic/honest/hard-working/diligent or whatever. Now, I run a consulting practice and I have just one employee who sits outside my cabin and - takes calls, gives appointments, takes out print-outs of my prescriptions, coordinates the incoming/outgoing patients, collects my fees and so on. He/she is, effectively, more than one person rolled into one: receptionist, telephone operator, water server, etc. etc. etc.

I should be more accomodating since I am taking the work of four or five people from one person. Right? So why is it that I am saying so many negative things about this soul? Mind you, this is a general rant, and does not refer to any specific person or persons who have, at any time, worked with me or under me.

Well, the sorry fact is that some of the people who have worked with me have really, really been horrid. Either they are plain stupid (in which case, I should be called the bigger fool for having employed them!), but some of the others are wily, lazy, pre-occupied with their own things or simply, so truant that I am paralysed without their presence. On the other hand, even when they are around, they are so incompetent or adverse to improving that they end up giving me grief and stress.

How does one deal with this kind of mess? I cannot well throw them out for I need them too, to carry on with the mechanical work that forms a lot of the work that they do. I also consider the fact that I am not paying them top rupee, since most of them are students who come to work for me in their spare time, and a few are really needy people with families who it would be heartless to throw out of job. Thus, I continue to tolerate them till I can, or till they themselves realise their fault and ask to be released from the job.

Feelings of Anger at one's "impotence"

Lest you think I have problems with "that" kind of impotence, well ... no. I was referring to the feeling of anger that one gets when one feels unable to do anything for people or for one's own self after incidents like huge natural catastrophes, grave personal disasters or dangerous confrontations, after a lost argument when one knows one was right but just ... less powerful, after attacks of terror in one's city or after attacks on one's personal liberties by the insensitive acts of governments or police.

Have you also felt such impotent rage? Do share your experience(s) with me on the comment form. I have felt this recently, after the attacks by terrorists in the city of my birth and stay - viz. Mumbai. It wasn't just me ...but the vast majority of Mumbai's citizens have gone through/are still going through the same rage at the inability to do anything more than wear black bands, write angry letters to newspapers, mouth off obscenities to the nameless perpetrators, and light thousands of candles. Can all these things bring back the things Mumbai lost in the 11/26 attacks at various locations across south Mumbai? I don't think so.

I think what is needed is concerted action by the government, not just resignations by ministers of the cabinet at the centre or the state; joining hands for rehabilitation, not just to sing songs or light candles. Those things are not totally useless, and I am not saying that. However, they have token value. Imagine the difference between - saying "I will pray that your fracture heals" and - actually taking the poor fracture victim to the hospital and paying for his complete treatment. That is the difference I am talking about.